At First Diet Nutrition, we take pride in delivering high-quality, natural products to our customers. If, for any reason, you are not completely satisfied with your purchase, we offer a 5-day refund and return policy. Please read the following terms and conditions carefully:
Product Condition: To be eligible for a return, the product must be unused, unopened, and in the same condition as you received it. The product must also be in its original packaging.
Time Frame: You must initiate the return process within 5 days of receiving your order. Requests made after this period will not be eligible for a refund or return.
Proof of Purchase: A valid receipt or proof of purchase is required to complete your return.
Product Condition: To be eligible for a return, the product must be unused, unopened, and in the same condition as you received it. The product must also be in its original packaging.
Time Frame: You must initiate the return process within 5 days of receiving your order. Requests made after this period will not be eligible for a refund or return.
Proof of Purchase: A valid receipt or proof of purchase is required to complete your return.
Certain items are non-refundable and non-returnable:
– Products that have been opened or used.
– Items purchased on sale or with a discount code.
– Products not in their original packaging or condition.
To initiate a return, please follow these steps:
Contact Us: Email our customer service at [firstdietnutrition@gmail.com within 5 days of receiving your order. Include your order number, a brief description of the issue, and any relevant photos.
Return Authorization: Once your return is approved, you will receive a return authorization number and further instructions on how to send back your item.
Shipping Costs: Customers are responsible for paying their own shipping costs for returning their items. Shipping costs are non-refundable
Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: In certain situations, only partial refunds are granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@firstdietnutrition.com
For any questions related to refunds or returns, please contact our customer service team:
Email: info@firstdietnutrition.com
This policy ensures transparency and helps maintain customer trust. Would you like to add or modify any part of this policy?